Enrollment Policy
Online Registration Instruction
Enrollment Policy
- All courses are for Chinese YMCA of Hong Kong members only. Members should show valid membership card for enrollment.
- All courses are enrolled on a first-come, first-served basis unless otherwise specified.
- For course details, please refer to the booklets, posters or call the hotline.
- Each applicant may hand in not more than 3 application forms each time. Payments should be made in cash, Octopus, EPS, credit cards or cheques payable to “Chinese YMCA of Hong Kong”.
- Please keep the receipts for future checking. Members should attend the classes on schedule upon enrollment. No further notification will be issued.
- Course fees are non-transferrable and no substitution of another person is allowed upon receipt of payment.
- Course fee will be refunded in case of course cancellation or insufficient enrollment. Individual notifications of refund arrangement will be issued. Please keep the receipt for refund purposes.
- If members fail to attend the course due to sickness or personal reasons, please refer to the Refund Policy.
- Please choose the most appropriate course time and date. Course transfer upon personal request is subject to an administrative charge of $60 per class. Please contact our staff before application. Course/ programme transfer will be accepted only when there are vacancies available and administration arrangement allows. Administrative charges will not be refunded.
- If a participant repeatedly violates the set rules and regulations, he/she will be rejected from attending the class. The paid fees will not be refunded.
- Courses are conducted in Cantonese. (Alternative languages could be arranged for special request with Centre’s approval)
- Application for attendance certification letter should be submitted to G/F Ticketing Office. An administrative fee of $30 (with effect from 1/1/2024) will be charged per certification letter. The expected time required of issuing certification letters is at least seven working days.
- Chinese YMCA of Hong Kong reserves the right to use photos, videos and/ or sound recordings of participants taken in our training courses or programmes, for curriculum use and/ or promotional purposes. Participants who do not wish to be photographed or filmed should inform our staff in advance.
- Photo taking, video or audio recording are strictly prohibited during the lesson.
- Chinese YMCA of Hong Kong reserves the right to vary or modify any of the information, terms and conditions without any prior notification. If there is any inquiry, please contact the Centre for more details.
General Course Guidelines
- Members are required to present the receipt to YMCA staff/tutor for verification on the first lesson. Please keep the receipt until completion of the whole course.
- Rental for 6/F locker is available at the Ticketing Office on G/F at $10 per session. Members should take care of their belongings, our Centre will not be responsible for items lost.
- Children attending the course must be accompanied by parents/guardians to the Centre.
Swimming Course Guidelines
Lesson
- The Centre will provide swim caps for course participants. Participants are required to prepare their own swimsuits, goggles and other necessities. Except clean and unsoiled rubber sandals (flip-flops), other footwear is not allowed in the pool area.
- Please arrive at the venue 15 minutes before lesson and present your receipt to the counter on 4/F.
- Members are required to present the receipt to our staff for verification on the first lesson. Please keep the receipt until completion of the whole course.
Changing room and showering
- Students are not allowed to enter 4/F changing rooms more than 15mins in advance.
- Children aged above 6 or exceeding 1.1m in height are not allowed to enter the changing rooms of the opposite sex.
- Changing rooms on 4/F are for course participants and swimmers only. Accompanying parents/ guardians are not allowed to enter (except AQUA-TOTS). If child participants need assistance, please use the changing rooms as indicated below:
Male child swimmer + Male adult : 3/F Children Shower Room
Female child swimmer + Female adult : 3/F Children Shower Room or Female changing room
Male child swimmer + Female adult / Female child swimmer + Male adult : 3/F Children Shower Room
Storage
- Locker rental costs are not included in the course fees (unless otherwise specified). Participants may place their belongings on the racks beside the pool during course time.
- Locker rentals on 4/F is available at G/F Ticketing Office at $10 per session.(Non-refundable)
Make Up Class
- Make up classes would only be offered to participants who are able to provide a medical certificate of the date of sick leave
- Physical examinations and non-emergency surgeries would not be accepted.
- To apply for make up classes for sick leave, please scan the QR code.
- To apply for make up classes for menstrual leave, please send message to 65965007. Female student can apply for make up classes during menstrual leave up to once per month.
- Make up classes would only be arranged within the current term where vacancies of same grade are available. The date of the make up class will not be changed once the appointment is confirmed.
Enrollment Arrangement
- Please apply the course(s) at G/F Ticketing Office or register online according to the enrollment schedule. (Online registration is applicable to a selection of regular programmes/ training classes only.)
- Each applicant may hand in not more than 3 application forms each time.
- Current Student Priority Enrollment is applicable to a selection of courses, new students may call 27833600 to check for vacancies.
- Participants may join the course(s) after course commencement if vacancies are available. In such cases, payment has to be paid in full amount and no make-up classes will be arranged.
Refund Policy
-
Cancelled Course
a) applicants will be informed by phone respectively for course transfer arrangement; or
b) full refund will be made (except membership fee). -
If members fail to complete the course:
a) due to health reasons (must be certified by medical certificate; refund will not be made for single sick leave)
-(For swimming courses only) make-up lessons can be arranged before the ending date of the course; or
-50% of the remaining course fee will be refunded. Remaining sessions refer to the sessions subsequent to the date of refund application; absent sessions before refund application or arranged make-up lessons not yet attended are not included. Refund process must be completed before the ending date of the course.
b) due to personal reasons:
-No arrangement for refund/ make-up lessons will be made. -
If members fail to attend the course:
a) due to health reasons (Medical certificate must be provided),
- Full refund will be made if the application is submitted prior to 5 days before the commencement of the course.
- 50% of the course fees will be refunded for application made within 5 days before the commencement of the course.
b) due to personal reasons,
- course fees will be refunded after deduction of an administration fee of $120, provided that the application is made prior to 14 days before the commencement of the course (prior to 7 days before the commencement of the course for swimming courses).
- there shall be no refund or arrangement of make-up classes for applications made within 14 days before the commencement date of the course (within 7 days before the commencement date of the course for swimming courses).
Remarks:
- Applicants will be notified when the refund application is approved. Upon receipt of notification, applicants have to come to our Center (1/F Office) within two weeks to sign the relevant documents and collect the refund. Late applications will not be processed.
(All refund will not be processed without a completed refund application form and the official receipt of the class) - Refund Method
- For an amount below $1000, the refund will be made in cash.
- For an amount above $1000, the refund method is adopted according to the payment method.
- By cash, EPS or Octopus: The refund will be made in cash.
- By cheque: The applicants will be notified when the refund cheque is issued. Upon receipt of notification, applicants have to come to our office within six months to collect the cheque. Late collections will not be processed.
- By credit card: The refund will be credited back to the credit card account via the banks. Applicants do not need to come in-person to collect the refund. Processing time takes approximately 2-3 months.
(2024.12)
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